Skip to Content

TERMS & CONDITIONS
Six Pawz Pet Care — JVT, Dubai, UAE

1. Acceptance of Terms2. Definitions 3. Products — Returns & Refunds 3.1 Return Eligibility3.2 Return Process3.3 Defective Products4. Grooming Services 4.1 Service Complaints4.2 Health & Injury Disclaimer4.3 Grooming Refusal4.4 Senior Pets & Pets with Medical Conditions 5. Boarding Services5.1 Medical Emergencies5.2 Pet Health Requirements for Boarding5.3 Limitation of Liability — Death of a Pet During Boarding5.4 Personal Belongings 6. Daycare Services 7. Mobile Grooming Services8. Bookings & Cancellations 9. Pricing10. Customer Conduct 11. Intellectual Property 12. Limitation of Liability 13. Governing Law 14. Amendments 15. Contact

1. Acceptance of Terms

By accessing the Six Pawz website, booking any service, or purchasing any product from Six Pawz ("we," "us," "our"), you ("Customer," "Pet Parent," "you") agree to be bound by these Terms and Conditions. If you do not agree, do not use our services. These Terms apply to all services, products, and digital platforms operated by Six Pawz. 

2. Definitions

  • "Services" means grooming, boarding, daycare, colouring, styling, and mobile grooming.

  • "Products" means all physical goods sold in-store, online, or via marketplace channels.

  • "Pet" means any animal brought to or left in Six Pawz care.

  • "Platform" means the Six Pawz website, mobile app, and any digital tools operated by Six Pawz.

  • "Booking" means any confirmed appointment or reservation for a Service.

3. Products — Returns & Refunds

3.1 Return Eligibility

  • Products may be returned within 14 calendar days from the date of delivery or purchase, subject to the following conditions:

    • The product must be in its original, unopened, and undamaged packaging.

    • Proof of purchase (receipt, order confirmation, or invoice) must be provided.

    • The product must not have been used, opened, or tampered with in any way.

    • Perishable items including wet food, treats, and prescription diets are non-returnable once purchased.

    • Products purchased on sale or clearance are non-returnable unless defective.

    • 3.2 Return Process

    To initiate a return, contact Six Pawz via WhatsApp or email within the 14-day window. Returns will not be accepted without prior authorisation. Refunds will be processed to the original payment method within 7 business days of receiving the returned item. Six Pawz reserves the right to decline returns that do not meet these conditions.

    3.3 Defective Products

    If a product is received damaged or defective, notify Six Pawz within 48 hours of delivery with photographic evidence. Six Pawz will arrange a replacement or full refund at its discretion.

4. Grooming Services

4.1 Service Complaints

Any concern, complaint, or issue relating to a grooming service must be reported to Six Pawz within 3 calendar days of the service date. Complaints raised after this window will not be eligible for any remedy, compensation, or re-service. To report an issue, contact us via WhatsApp with a description and supporting photographs where applicable.

4.2 Health & Injury Disclaimer

Six Pawz employs trained, experienced groomers and takes all reasonable precautions during grooming. However, Six Pawz is NOT liable for:

  • Any pre-existing skin conditions, allergies, or health issues that become apparent or aggravated during or after grooming.

  • Reactions to grooming products where no known allergy was disclosed prior to the service.

  • Injuries, stress reactions, or health events in pets with undisclosed medical conditions or aggressive behaviour.

  • Any health-related events or conditions arising after the pet has left the Six Pawz premises.

  • Matting-related skin issues discovered during or after dematting procedures, which may be pre-existing and concealed under the coat.

It is the Pet Parent's responsibility to disclose all known health conditions, allergies, medications, behavioural tendencies, and veterinary advice prior to any grooming appointment. Failure to disclose material information releases Six Pawz from any associated liability.

4.3 Grooming Refusal

Six Pawz reserves the right to refuse or discontinue grooming at any point if a pet displays extreme aggression, distress, or if continuing the service would risk the health of the pet or the safety of staff. In such cases, a partial or full charge may still apply for time and services rendered.

4.4 Senior Pets & Pets with Medical Conditions

Grooming inherently carries additional risk for elderly, ill, or medically compromised pets. By booking grooming for such a pet, the Pet Parent acknowledges these risks and releases Six Pawz from any liability for adverse reactions, health events, or injury arising from or associated with the grooming process.

5. Boarding Services
5.1 Medical Emergencies

In the event of a medical emergency while a pet is in Six Pawz boarding care, Six Pawz will:

  • Attempt to contact the Pet Parent and/or emergency contact immediately.

  • If the Pet Parent is unreachable within a reasonable timeframe, Six Pawz will transport the pet to the nearest available veterinary clinic and authorise necessary emergency treatment.

  • All veterinary costs, transportation costs, and associated expenses incurred during such an emergency are the sole responsibility of the Pet Parent and must be reimbursed in full.

By boarding your pet with Six Pawz, you authorise Six Pawz to seek emergency veterinary care on your behalf when you are unreachable, and you accept full financial responsibility for all costs incurred.

5.2 Pet Health Requirements for Boarding

All pets entering boarding must be:

  • Up to date on core vaccinations (proof required upon check-in).

  • Free from contagious illness, parasites, or conditions communicable to other animals.

  • Disclosed for all known medical conditions, medications, and behavioural issues.

Six Pawz reserves the right to refuse boarding to any pet that does not meet health requirements or poses a risk to other animals in its care.

5.3 Limitation of Liability — Death of a Pet During Boarding

Six Pawz takes the welfare of all pets in its care with the utmost seriousness and maintains appropriate standards of care. However, Six Pawz EXPRESSLY EXCLUDES ALL LIABILITY for the death of a pet during boarding where:

  • The death results from a pre-existing or undisclosed medical condition.

  • The death results from an emergency situation where reasonable care was exercised.

  • The death results from an act outside Six Pawz's reasonable control.

In all such cases, Six Pawz accepts no financial, legal, or compensatory liability. The Pet Parent acknowledges this limitation upon confirming any boarding booking.

Six Pawz will, in all cases, notify the Pet Parent promptly, provide a factual account of events, and where applicable, assist with arrangements at no additional cost.

5.4 Personal Belongings

Any items brought in with a boarded pet (bedding, toys, food, accessories) are brought at the Pet Parent's own risk. Six Pawz is not responsible for loss, damage, or deterioration of personal items.

6. Daycare Services

Daycare is provided on a supervised group or individual basis. By enrolling your pet in daycare, you confirm the pet is:

  • Vaccinated and healthy.

  • Sociable with other animals or has been assessed by Six Pawz staff.

  • Free from known contagious conditions.

Six Pawz will exercise reasonable care during daycare but is not liable for minor injuries, scratches, or altercations that may occur in a supervised group environment, which are an inherent risk of group pet care.

7. Mobile Grooming Services

Mobile grooming is subject to the same terms as in-store grooming (Section 4) with the following additions:

  • Appointments are subject to location availability and traffic conditions. Arrival times are estimates and may vary.

  • The Pet Parent must be present or a responsible adult must be available at the location during the service.

  • Six Pawz is not liable for any damage to property arising from the parking or positioning of the mobile unit where the Pet Parent has directed the groomer to park.

  • Cancellations must be made at least 12 hours in advance. Late cancellations or no-shows may incur a fee.

8. Bookings & Cancellations

  • Bookings are confirmed only upon receipt of confirmation from Six Pawz.

  • Cancellations must be made at least 12 hours before the scheduled appointment.

  • Six Pawz reserves the right to reschedule bookings due to staff availability, emergencies, or operational requirements with reasonable notice.

  • Repeated no-shows or late cancellations may result in prepayment being required for future bookings.

9. Pricing

  • All prices are in UAE Dirhams (AED) and are inclusive of applicable taxes unless otherwise stated.

  • Six Pawz reserves the right to update pricing at any time. Updated prices apply to new bookings and orders only.

  • Price estimates for grooming are indicative. Final pricing may vary based on coat condition, pet behaviour, coat length, or time required, and will be communicated before or at the time of service.

10. Customer Conduct

Six Pawz reserves the right to refuse service to any customer who is abusive, threatening, or disrespectful to staff. In such cases, no refund will be provided for services already rendered.

11. Intellectual Property

All content on the Six Pawz website and platform, including logos, images, text, and software, is the property of Six Pawz and may not be reproduced, distributed, or used without prior written consent.

12. Limitation of Liability

To the fullest extent permitted by UAE law, Six Pawz's total liability to any customer for any claim arising from use of its services or products shall not exceed the amount paid by the customer for the specific service or product in question. Six Pawz shall not be liable for indirect, consequential, incidental, or special damages of any kind.

13. Governing Law

These Terms are governed by the laws of the United Arab Emirates and the Emirate of Dubai. Any dispute shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

14. Amendments

Six Pawz reserves the right to update these Terms at any time. The latest version will be published on the website. Continued use of Six Pawz services after any update constitutes acceptance of the revised Terms.

15. Contact

For any queries relating to these Terms, contact Six Pawz via:

  • WhatsApp: +971 502278467

  • Email: booking@sixpawz.com

  • Store: JVT (Jumeirah Village Triangle), Dubai, UAE